FAQ

Carbarn Uganda FAQs

Answers to Your Questions

What is Carbarn Uganda?

Carbarn Uganda provides vehicle import services allowing customers to directly purchase vehicles from Japan. We assist customers through every step of the importing process.

How does Carbarn Uganda work?

Customers select their preferred vehicles from our extensive Japanese inventory on our website. After selecting and making the payment, we manage the shipping and importation to Uganda.

Can I buy a car directly from Japan through Carbarn Uganda?

Yes! All vehicles in our inventory are located in Japan. Carbarn Uganda enables direct purchases of authentic, auction-verified vehicles from our stock.

Is the vehicle registered under my name?

Yes. All documentation, including invoices, importation paperwork, and customs clearance documents, will be issued under your name for full ownership.

What are the benefits of buying a car through Carbarn Uganda?

Benefits include direct purchases from Japan ensuring competitive prices, transparent pricing, detailed vehicle inspection reports, no hidden costs, and full support for importing and customs clearance.

What types of vehicles can I import?

You can import a wide variety of vehicles including sedans, SUVs, vans, hybrids, and luxury models from brands like Toyota, Nissan, Honda, Lexus, Subaru, Suzuki, Mitsubishi, and Mazda.

What is the price range for imported cars?

Prices depend on vehicle model, mileage, auction grade, and shipping costs, typically starting from around UGX 0 upwards.

How long does it take to import a car from Japan to Uganda?

It generally takes around 6 to 10 weeks from purchase confirmation to delivery in Uganda, including shipping, customs clearance, and final handover.

How do I pay for my car?

Payments are securely processed through bank transfers to our official business account. We provide comprehensive invoices and payment receipts.

Are all vehicles inspected before shipping?

Yes, every vehicle undergoes thorough inspection in Japan before shipment. Inspection reports, photos, and auction sheets are provided.

Can I track my car shipment?

Yes, we offer shipment tracking services, providing regular updates on shipping status, expected arrival dates, and customs clearance progress.

Are there any hidden charges?

No hidden charges. Our pricing includes vehicle costs and shipping fees. However, customers are responsible for customs duties, local registration fees, and port clearance charges.

What are the customs duties for imported cars in Uganda?

Customs duties vary based on engine capacity (CC), vehicle age, and current import regulations in Uganda. Contact us for an accurate duty estimation.

What documents do I need to import a car?

You'll need your National ID or Passport, Tax Identification Number (TIN), import documents, and payment receipts. We help you acquire all necessary paperwork.

Do you offer installment payment options?

Currently, we accept full upfront payments. Financing options might become available in the future.

Do you provide warranty and after-sales services?

We do not offer manufacturer warranties as vehicles are imported directly from Japan, but we can recommend reliable local servicing centers and inspections.

Do you sell hybrid vehicles?

Yes! We offer various hybrid models including popular options like Toyota Prius, Toyota Aqua, and Honda Insight.

Can I choose the shipping port in Uganda?

Vehicles typically arrive via the Mombasa Port in Kenya and are transported to Kampala. Full shipping details and clearance support are provided.

What happens if my car shipment is delayed?

We keep you regularly informed about any delays due to customs clearance, port congestion, or shipping line issues until your vehicle arrives.

How do I contact Carbarn Uganda?

You can reach us via WhatsApp: +818087283726 or Email: info@carbarn.ug .

Why should you trust Carbarn Uganda?

Carbarn Uganda is backed by Carbarn Australia, a reputable global importer of quality vehicles, ensuring reliability, transparency, and professional service.

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